Send Money to KENYA fast, cheap and secure through PoaPay.com

Frequently Asked Questions

1. What is PoaPay.com ?
PoaPay.com is a trademark of PoaPay Financials that provides U.S. consumers aged 18 and over with the ability to send money at PoaPay.com with any U.S. bank account or any U.S. Visa^® or MasterCard^® credit card.

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2. How does PoaPay.com work?
You must verify your identity and register your information, as well as the information of your designated beneficiary/recipient. You must correctly enter your credit card information and indicate the amount to be sent. Upon verification of your identity and credit card approval, the transaction is confirmed and processed for delivery according to your instructions.

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3. How do I send funds online?
New users (from LICENSED STATES) can easily register for a free account at PoaPay.com . If you are already a registered user, simply login to your account with your unique username(email address) and password. Review our Terms and Conditions and decide whether you want to proceed. If you agree with the terms and conditions, a calculator or a "Send Money" link will appear on the top right hand corner. Choose a recipient from the list you added before or you may add a new recipient. Choose a payment method from the list you added before or you may add a new payment method. Currently we are accepting ACH internet check (from LICENSED STATES), credit or debit card. You may also type a message intended for your beneficiary/recipient in the space provided. Review your transaction for accuracy and accept . Finally, print your receipt and with the Reference Number for your reference.

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4. Which country can I send money to?
Money remittance is available for delivery throughout KENYA .

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5. Where can I send money from?
With PoaPay.com , you can send money from any computer in the United States (From LICENSED STATES)that has internet access and a web browser that supports secure encryption. Please click HERE for a list of states PoaPay.com is licensed in.

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6. How can I pay?
We accept all Bank accounts active in USA and US Visa^® and MasterCard^® credit/debit cards.

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7. What's the transaction limit?
You may send up to US$5,000.00 remittance by ACH internet check and $250 by credit or debit cards from LICENSED STATES. However, your identity has to be verified first. Verification of your identity takes place after you place your first order.

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8. How much does it cost?
Please see our Fees for more details.

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9. How is the exchange rate determined?
The actual exchange rate will be determined at the time of delivery according to the rate guidance provided by the central bank of KENYA .

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10. What currency is used?
Currency accepted from the sender is in U.S. Dollars. Delivery of funds in KENYA is made in KES

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11. How does beneficiary/recipient receive money?

Cell Phone (MPESA) Delivery - Money is delivered within 1 day from the confirmation of the transaction. There are no deliveries made on Sundays, U.S. holidays and KENYA holidays. First time customers may notice a delay due to verification delays. Please contact our customer support to expedite your verification if you are a first time customer.

Bank deposit - Bank account in KENYA is credited with the funds within 3 full business days from the time the transaction is received, Mondays-Fridays, except on bank holidays. Beneficiary/recipient may inquire or verify from his/her bank regarding the deposit credit made to the account. Passbook can be updated for those with savings account.

Pickup - Beneficiary is notified by phone to pickup the funds in check or cash from the nearest PoaPay.com location. Beneficiary is also required to bring a government issued identification (ID).

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12. How are remittances paid out to beneficiary/recipient?
In most cases, money remittance is paid out in cash or check as instructed. Direct deposits are made directly to the bank account at the instructed branch.

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13. What kind of identification must beneficiary/recipient present?
At least two (2) valid photo identification with signature is required. IDs accepted are Driver's License, Passport, photo-bearing Credit Card, Citizenship card.

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14. How do I check the status of my remittance?
PoaPay.com , will automatically send you an email when the money is delivered to your beneficiary/recipient. You may also login to our website and go to "My Account" and see the status of the current and past transactions at the bottom of that page.

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15. How do I report a problem?
If you are an existing customer, send us an email or call us. We are available 24 hours a day 6 days a week.

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16. Why won't my credit card process?
Your address must match exactly with the address on your credit card statement and on file with your credit card issuing bank. Our system will verify this address to protect you from credit card fraud -- if the address does not match exactly, your order will not be processed to protect you from fraud.

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17. What are Verified by Visa and Mastercard Secure Code?

As a Visa or Mastercard card holder, you have an option to sign up with Verified by Visa or Mastercard Secure Code, programs established by those companies to minimize and eliminate the risk of fraudulent use online. Verified by Visa and Mastercard Secure Code offers card holders an extra layer of fraud protection by having you enter an additional password before an online transaction can be completed.

If you are making a payment with PoaPay.com online using a credit card issued by a bank not in the U.S., or if you are a resident of a country other than the U.S., you must enroll with Verified by Visa or Mastercard Secure Code in order for PoaPay.com to process your credit card transaction. By requiring this extra layer of security, we can better ensure that we do not process a transaction not initiated by you.

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18. How do I login if I forgot my password?
If you forgot your password, click "Forgot Password?" You will be asked to provide your email you selected at the time of registration. Upon verification of your email, your password will be emailed to you at the email address of record.

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19. How do I change information in my user account?
Login to your account and click the "Edit Profile".

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20. What hours is the online remittance service available?
PoaPay.com is available 24 hours a day, six days a week (24/6). Transactions cut off time is 2PM Mondays-Fridays (Eastern Time) except during U.S. holidays.

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21. What restrictions are applicable in money remittance transactions?
PoaPay.com prohibits the use of its money transfer services to directly or indirectly fund illegal activities including but not limited to money laundering, support of terrorist activities, fraudulent sales, solicitations, or theft. In compliance with the law, we are required to gather additional information in certain transactions that meet the criteria of corresponding regulations. For new customers, we may require a clear and legible copy of your valid photo ID to be emailed, faxed, or mailed to us before your transaction can be processed for delivery.

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22. How do I change or update my remittance once the transaction has been submitted?
If you realize that you provided incorrect information, such as your beneficiary’s name and address, or the bank account number where your remittance should be deposited, please contact PoaPay.com as soon as possible. If the information has not been transmitted yet, PoaPay.com can amend your information without any additional fees. If the information has already been transmitted, a fee of $9.99 is charged to cover costs incurred by PoaPay.com to amend the information, such as bank fees and delivery agent fees.

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23.Where are PoaPay's Pickup Locations in Kenya?

- Money is deposited to any Bank Location of your choice country in Kenya within 24 hours Monday - Saturday.
- Cash can be collected from any 18,000 Mpesa outlets within Kenya
- You can pick up cash in any of the following PoaPay Outlets.

KIAMBU

POAPAY.COM LTD
Vam Plaza
Ground Floor Room M8(Next to Shell Petrol station near New Kamindi)
TEL. 737-027468 or 712-947103.

NAIROBI

POAPAY.COM LTD
Queensway House, 2nd floor
Mama-Ngina/Kaunda Street,
Tel: 0721827279

KISII

PARAMOUNT SBA PLAZA, 2nd floor Room 202
Next to Post Bank, Opposite Cathedral Catholic Church
Tel#: 058 30550 CELL#: 0734 537469

NAKURU

CHAFS INVESTMENTS LTD
Belfur House, 1st Floor Room No.4
Kenyatta Avenue( opp. National Bank of Kenya).
Tel: 0722709736/0722770550

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24.Can you deposit funds directly into my recipient's account in KENYA ?
Yes, PoaPay.com can deposit funds directly into your recipient's account in any Bank anywhere in KENYA .

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25.How can I send SMS?
Registered user can buy SMS credit online and send message to the loved ones in the KENYA .